PFC 202: Having the Conversation: Basic Skills for Conversations about End-of-Life Care

In conjunction with the Boston University School of Medicine and The Conversation Project, the IHI Open School offers this course to introduce students and health professionals to basic skills for having conversations with patients and their families about end-of-life care wishes.
This course will also help you develop skills to have conversations with patients and their families about their preferences for care at the end of life. As part of developing these skills, the course invites you to “have the conversation” yourself, with a family member or other loved one.

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About this item

In conjunction with the Boston University School of Medicine and The Conversation Project, the IHI Open School offers this course to introduce students and health professionals to basic skills for having conversations with patients and their families about end-of-life care wishes.

This course will also help you develop skills to have conversations with patients and their families about their preferences for care at the end of life. As part of developing these skills, the course invites you to “have the conversation” yourself, with a family member or other loved one.

Course/Activity Information

Objectives

After completing this course, you will be able to:

Conduct conversations with patients and families to learn their wishes regarding end-of-life care.
Explain available treatment options to patients and families in terms they can understand.
Demonstrate how to answer difficult questions patients and families ask related to end-of-life care.
Facilitate conversations with patients and families to help them make decisions about end-of-life care, based on an understanding of what matters most to them.

Contributors

Authors

Eric Hardt, MD, Associate Professor of Medicine, Boston University School of Medicine

Jane Roessner, PhD, Writer, Institute for Healthcare Improvement

Jessica McCannon, MD, Assistant in Medicine, Massachusetts General Hospital

Lisa Norton, MD, Clinical Assistant Professor of Medicine, Boston University School of Medicine

Winnie Suen, MD, Adjunct Assistant Professor of Medicine, Boston University School of Medicine

Editors

Laura Fink, Director, Editorial and Online Learning, Institute for Healthcare Improvement

Mike Briddon, MA, Director, Multimedia and Virtual Programs, Institute for Healthcare Improvement

Reviewers

Julie Freedman, MD, Palliative Care Team Leader, Contra Costa Health Services

Lachlan Forrow, MD, Director of Ethics and Palliative Care Programs, Beth Israel Deaconess Medical Center

Victoria Parker, DBA, Associate Chair of Health Policy and Management, Boston University School of Public Health

Training Hours: 1.50

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