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PS 103: Human Factors and Safety
Online
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This course is an introduction to the field of human factors: how to incorporate knowledge of human behavior in the design of safe systems. You’ll explore case studies to analyze the human factors issues involved in health care situations. And you’ll learn how to use human factors principles to design safer systems of care and implement effective strategies to prevent errors and mitigate their effects. Finally, you’ll learn how technology can reduce errors — even as, in some cases, it can introduce new opportunities for errors.
The purpose of Lesson 1 is to build awareness of the ways in which multiple factors in the workplace, involving both people and their surroundings, can contribute to error.
Lesson 2 introduces several ways to prevent or mitigate the effects of factors that contribute to error, and provides examples of each.
Lesson 3 discusses the advantages and disadvantages of technology and offers some suggestions on how people can design technology to mitigate the impact of factors that contribute to errors.
Estimated Time of Completion: 1 hour 15 minutes
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About this item

This course is an introduction to the field of human factors: how to incorporate knowledge of human behavior in the design of safe systems. You’ll explore case studies to analyze the human factors issues involved in health care situations. And you’ll learn how to use human factors principles to design safer systems of care and implement effective strategies to prevent errors and mitigate their effects. Finally, you’ll learn how technology can reduce errors — even as, in some cases, it can introduce new opportunities for errors.

The purpose of Lesson 1 is to build awareness of the ways in which multiple factors in the workplace, involving both people and their surroundings, can contribute to error.

Lesson 2 introduces several ways to prevent or mitigate the effects of factors that contribute to error, and provides examples of each.

Lesson 3 discusses the advantages and disadvantages of technology and offers some suggestions on how people can design technology to mitigate the impact of factors that contribute to errors.

Estimated Time of Completion: 1 hour 15 minutes

Course/Activity Information

Lessons

Lesson 1: Understanding the Science of Human Factors
Lesson 2: Design Principles to Reduce Human Error
Lesson 3: The Risks and Rewards of Technology


Objectives

After completing this course, you will be able to:
  1. Explain how human factors principles apply to health care.
  2. Describe how changes to processes can mitigate the effects of factors that contribute to error.
  3. Define simplification, standardization, constraints, forcing functions, and redundancies.
  4. Discuss the risks and benefits of using technology to improve patient safety.


Contributors

Authors
Frank Federico, RPh, Vice President, Senior Patient Safety Expert, Institute for Healthcare Improvement 
Robert Wachter, MD, Professor & Associate Chairman, Dept of Medicine, University of California San Francisco  
Rollin J. (Terry) Fairbanks, MD, MS, FACEP, CPPS, Vice President Quality and Safety, MedStar Health  
Editors
Kathleen Vega, BA, Freelance Writer, Kathleen B. Vega, Inc  
Laura Fink, Director, Editorial and Online Learning, Institute for Healthcare Improvement  
Reviewers
Lucian Leape, MD, Adjunct Professor of Health Policy, Harvard School of Public Health 

  • Training Hours: 1.25
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