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QI 102: How to Improve with the Model for Improvement
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The Model for Improvement, developed by a group called Associates in Process Improvement, is simple to understand and apply. But it’s powerful. This course will teach you how to use the Model for Improvement to improve everything from your tennis game to your hospital’s infection rate. You’ll learn the basic steps in any improvement project: setting an aim, selecting measures, developing ideas for changes, and testing changes using Plan-Do-Study-Act (PDSA) cycles. As you go along, you’ll have the opportunity to use the same methodology to start your own personal improvement project.
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The Model for Improvement, developed by a group called Associates in Process Improvement, is simple to understand and apply. But it’s powerful. This course will teach you how to use the Model for Improvement to improve everything from your tennis game to your hospital’s infection rate. You’ll learn the basic steps in any improvement project: setting an aim, selecting measures, developing ideas for changes, and testing changes using Plan-Do-Study-Act (PDSA) cycles. As you go along, you’ll have the opportunity to use the same methodology to start your own personal improvement project.

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Objectives

After completing this course, you will be able to:

  1. List the three questions you must ask to apply the Model for Improvement.
  2. Identify the key elements of an effective aim statement.
  3. Identify three kinds of measures: process measures, outcome measures, and balancing measures.
  4. Use change concepts and critical thinking tools to come up with good ideas for changes to test.
  5. Test changes on a small scale using the Plan-Do-Study-Act (PDSA) cycle.

Contributors

Authors
Lloyd Provost, MS, Improvement Advisor, Associates in Process Improvement  
Robert Lloyd, PhD, Vice President, Institute for Healthcare Improvement  
Sandy Murray, MA, Improvement Advisor, CT Concepts  
Editors
Jane Roessner, PhD, Writer, Institute for Healthcare Improvement  
Laura Fink, Director, Editorial and Online Learning, Institute for Healthcare Improvement  

  • Training Hours: 1.50
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