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QI 105: Leading Quality Improvement
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The first four IHI Open School quality improvement courses taught you basic improvement methodology, which you can apply to improve health care processes and make care safer. But when you assume a leadership role in a clinical improvement project, you'll need more than just technical knowledge.

In the real world, you'll need to know the steps for managing the project through to completion. You'll need to understand the psychology of change, and you'll need skills in interdisciplinary teamwork. In the real world, the human side of quality improvement — that is, the ability to rally constituents around the cause of improvement — is every bit as important as having a good idea for change.
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The first four IHI Open School quality improvement courses taught you basic improvement methodology, which you can apply to improve health care processes and make care safer. But when you assume a leadership role in a clinical improvement project, you'll need more than just technical knowledge. 
 
In the real world, you'll need to know the steps for managing the project through to completion. You'll need to understand the psychology of change, and you'll need skills in interdisciplinary teamwork. In the real world, the human side of quality improvement — that is, the ability to rally constituents around the cause of improvement — is every bit as important as having a good idea for change.

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Objectives

After completing this course, you will be able to:

  1. Describe how to lead an improvement project through four key phases.
  2. Identify and describe the components of IHI’s Framework for Spread.
  3. Apply strategies to assess and overcome resistance to change.
  4. Apply strategies to work effectively with interprofessional colleagues.

Contributors

Authors
Chris Grant, MD, Health Foundation & IHI Fellow/Consultant in Critical Care, Aintree University Hospital
David Williams, PhD, Improvement Advisor, DMW Austin LLC
Holly Oh, MD, Chief Medical Officer, Dimock Community Health Center
Mary Dolansky, PhD, RN, Associate Professor, Louis Stokes VA Medical Center
Sue Butts-Dion, BA, Quality Improvement Consultant, Butts-Dion Consulting, Inc. 
Editors
Jane Roessner, PhD, Writer, Institute for Healthcare Improvement
Laura Fink, Director, Editorial and Online Learning, Institute for Healthcare Improvement
Reviewers
James Moses, MD, MPH, Chief Quality Officer, Boston Medical Center
Lloyd Provost, MS, Improvement Advisor, Associates in Process Improvement
Marie Schall, MA, Senior Director, Institute for Healthcare Improvement
Piotr Pilarski, MD, Resident Physician, Internal Medicine, Vanderbilt Medical Center
Richard Scoville, PhD, Improvement Adviser, Institute for Healthcare Improvement 

  • Training Hours: 1.25
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